- Experience
- Education
- Professional Certifications
- Professional Affiliations
- Publications
- Speaking Engagements
C. Lynn Ruppersberger-Swisher, PhD, MBA, RN, NHA, CHCQM, FAIHQ, has over 25 years of experience in healthcare operations, quality and management. Her expertise in organizational psychology, clinical care, clinical research, managed care, and administration reflects her more than 30 years in the healthcare field as a respected professional. Lynn provides management communication, leadership excellence, and service excellence coaching to individual healthcare professionals, as well as healthcare facilities. Through her comprehensive coaching, professionals focus on conflict resolution, understanding the emotional influence on patient safety, respectful crisis management, teamwork, and leadership strategies that facilitate increased staff productivity. Her proven techniques have consistently resulted in increased satisfaction scores for professionals. Lynn also serves as Interim CEO for facilities needing coverage during extended leave of absence and/or during CEO searches.
Early in her career, Lynn was Assistant Administrator/Director of Nursing for a 130-bed retirement community where she coordinated the facility’s successful Joint Commission accreditation process. In this role, she also facilitated strategic planning; established a credentialing and privileging system for the facility Professional Staff Organization; and provided extensive training on performance improvement, team building, and risk reduction. Lynn has served as Vice President of Health Services for a Continuing Care Retirement Community guiding this facility from a two-star to a five-star facility. As President of Chase Health Specialists, she coordinated, planned, and directed management and consulting operations for client operational and accreditation services.
York College, Nursing Home Administrator Courses for NHA License, 2002
Southern California University for Professional Studies, Ph.D., summa cum laude, 2001
Southern California University for Professional Studies, MBA, 1994
Harford Community College, RN, 1982
Cecil Community College, A.A., 1982
Licensed Nursing Home Administrator (NHA)
Certified in Health Care Quality and Management (CHCQM®)
Fellowship of the American Institute of Healthcare Quality (FAIHQ)
American Institute for Healthcare Quality, Fellow
American Board of Quality Assurance and Utilization Review Physicians, Fellow
Chase Health Specialists, President, Board of Directors
American Nurse’s Association
American Psychological Association
Pennsylvania Nurse’s Association
- Marketing Strategies for Success, Clean Sweep, Fall 1998
- Success Strategies for JCAHO Accreditation, Clean Sweep, Spring 1998
- Advanced Directives, Clean Sweep, Spring 1998
- Child Care Infection Control, Nursing Homes Magazine, October 1997
- Behavioral Health Infection Control: A New Era, Infection Control Report, September 1997
- OSHA Update, Nursing Homes Magazine, September 1995
- Clinical Mentoring, Professional Counselor Magazine, August, 1995
- Infection Control Update – OSHA Rules, Professional Counselor Magazine, February, 1995
- Behavioral Health Infection Control,” Association for Professionals in Infection Control and Epidemiology, Inc. February 25, 1998
- Infection Control in the Long Term Care Setting,” Rocky Mountain Infection Control Association, 1995 Annual Conference, May, 1997
- Leadership and Ethical Guidelines for Re-engineering,” National Treatment Consortium, August, 1996
- Infection Control in the Behavioral Healthcare Treatment Facility,” Rocky Mountain Infection Control Association, April 1995
- Promoting a Code of Ethics for the Purchase and Delivery of Treatment,” National Treatment Consortium, August 22, 1994
